About us
Built for Texas highways.
Run by people who answer the phone.
Highway 35 Roadside is a local roadside operation serving the Dallas–Fort Worth metroplex and the surrounding North Texas corridor. We started because too many drivers were stuck waiting two hours for a call center halfway across the country to find them help. We do it differently — and the difference shows up in every minute of ETA.
Our story
Why we started — and why it matters.
Anyone who has driven I-35 between Denton and Waxahachie, or watched the sun rise on the I-30 shoulder while a national hotline tried to find a contractor "in your area," already knows what we're solving. National motor clubs subcontract local work to the lowest bidder, and the results are predictable: 90-minute waits, technicians arriving without the right tools, and customers paying more for less help.
We built Highway 35 Roadside the opposite way. One phone number. One dispatcher who actually knows where Las Colinas is. One technician who shows up in a fully equipped truck and finishes the job before the next ETA window even closes. No app, no membership, no surprises.
Today we run a fleet across Dallas, Tarrant, Collin, and Denton counties, with around-the-clock dispatch staffed by people who've worked roadside themselves. They know what a tire change actually takes, why a "dead battery" is sometimes a starter problem, and which apartment garages have the 6'8" clearance that keeps service trucks out.
Note from dispatch
"When you call us, you're not entering a queue and waiting for a callback. You're talking to someone who has the metroplex map in their head and a list of every truck on shift in front of them. That's how the 25–45 minute ETA actually happens. Anything less is just marketing."
— Highway 35 Roadside dispatch lead
What sets us apart
The standards we hold every dispatch and every truck to.
True 24/7
Real dispatchers around the clock — never a voicemail or automated menu, including holidays and weather events.
Local trucks
Technicians stationed across DFW counties — Dallas, Tarrant, Collin, Denton — not routed from out of state.
Licensed & insured
Full general liability and service-vehicle coverage. Every operator respects your vehicle and your time.
Right tools, right truck
Commercial boosters, mobile compressors, non-destructive lockout kits, common batteries on board for same-trip installs.
Plain-English pricing
Upfront quote before dispatch. The number on the phone is the number on the receipt.
Every DFW highway
I-35E, I-35W, I-30, I-20, I-635, DNT, George Bush Turnpike, SH-121, US-75, Loop 820 — all of it.
Local vs. national
What changes when you skip the call center.
| Step | National motor club | Highway 35 Roadside |
|---|---|---|
| Who answers | Out-of-state call center | Local DFW dispatcher |
| First response | Take info, log ticket, search contractor | Quote price + ETA on the call |
| Truck assignment | Auctioned to lowest available contractor | Direct from our own DFW fleet |
| Pricing transparency | Often unclear until invoice | Flat rate quoted before dispatch |
| Scope | Membership rules, exclusions, caps | Pay-per-call, no membership |
| Communication | Robocalls, status texts | Real human, callable for updates |
How dispatch works
Your call, end to end.
Call answered live
Two rings or fewer in normal hours, three to four during peak. No menu, no callback queue.
Three questions
Exact location, vehicle make/model/year, and what's wrong. Three questions is usually enough to assign a truck.
Quote and ETA
Flat-rate price and an honest ETA window before any truck moves. If you accept, we dispatch.
Technician contact
You get the technician's name, truck number, and direct line in case dispatch is busy when you need an update.
On-site service
Service performed, payment collected, digital receipt sent. Most jobs done in under 30 minutes from arrival.
Follow-up if needed
Battery installs come with a multi-year warranty. If anything goes sideways, dispatch is the same number you called the first time.
Fleet & equipment
What's actually on every truck.
"Roadside assistance" means nothing if the technician shows up without the right gear. Here's the standard kit on every Highway 35 Roadside truck.
Commercial-grade jump packs
Lithium boosters rated for diesel pickups, sprinter vans, and deeply discharged batteries that handheld units can't crank.
Non-destructive lockout kits
Long-reach tools and air wedges that protect paint, weatherstripping, and side glass on virtually every modern vehicle.
Mobile air compressors
Trucks carry compressors capable of seating LT and commercial tires, not just passenger fitments.
Common battery sizes on board
Group 24, 35, 65, 75, H6, H7 — the sizes that fit most DFW vehicles. Same-trip installs without a tow.
Heavy-duty floor jacks
Truck and SUV-rated jacks plus jack pads to protect frames, pinch welds, and aero panels.
Cones, vests, and lighting
Full DOT-compliant safety gear so highway calls don't turn into secondary incidents.
Training & insurance
Trained on the procedures that protect your vehicle.
Insurance
Full general liability and service-vehicle coverage on every call. Certificates of insurance available for fleet and property-management accounts.
Non-destructive procedures
Lockouts use long-reach tools and air wedges — never coat hangers or slim jims that damage weatherstripping. Battery work uses memory savers when needed. Tire jobs use jack pads to protect frames.
Coverage philosophy
Density beats geography.
We could advertise "Texas-wide service" and route every call from Houston through a sub-contractor. We don't. Real ETAs require trucks that are already nearby — which means staying focused on the metroplex we actually cover.
That's why our coverage page lists 35+ specific cities instead of "all of Texas." If your city is on the list, a truck is genuinely close. If it's not, we'll tell you on the phone instead of dispatching a two-hour drive.
Community & events
DFW event traffic doesn't surprise us.
Cowboys home games, Rangers playoffs, State Fair weekends, Stockyards rodeo nights, Mavericks playoff runs, and every concert tour that hits AT&T Stadium or Globe Life Field — they all generate the same predictable spike in roadside calls. Dead batteries from accessory loads. Lockouts after long days. Flats from parking-lot debris.
We staff for these dates the way restaurants staff for holiday weekends. Extra trucks on shift, dispatchers briefed on event traffic patterns, and pre-positioned coverage near venue exits. Full event coverage guide.
Pricing philosophy
One quote. One number. One receipt.
From $49 base
Quoted upfront. Includes dispatch, travel time, and labor for the requested job.
No after-hours upcharge
2 a.m. and 2 p.m. are the same price. Holidays included.
No surprise add-ons
If a job ends up needing extra parts (like a new battery), we quote it before installing — never after.
Receipt by text
Digital receipt for insurance reimbursement, expense reports, or fleet records.
Operating hours
24 hours a day. 7 days a week. 365 days a year.
That includes Thanksgiving, Christmas Day, New Year's Eve, July 4th, Memorial Day, Labor Day, and every ice storm or thunderstorm that hits North Texas. The dispatch line stays open and a real human picks up.
Weekdays
Open. Same flat rate.
Weekends
Open. Same flat rate.
Holidays
Open. Same flat rate.
Severe weather
Open. Same flat rate.
Honest scope
What we don't do.
- No in-house towing. We help you reach a reputable tow operator if needed.
- No overnight vehicle storage.
- No engine rebuilds or transmission work — we get you running again, not into a full repair shop.
- No accident scene response involving injuries — call 911 first, every time.
Editorial leadership
Joshua Lewis — AHR Safety Director
Joshua Lewis is the Safety Director at AHR (Allied Highway Roadside), where he oversees dispatch protocols, DOT-compliant on-scene procedures, and technician training for Highway 35 Roadside across the Dallas–Fort Worth metroplex. He has spent over a decade in mobile roadside operations — from highway shoulder safety to fleet incident response — and writes the editorial guidance behind every safety article on this site.
- DOT-compliant shoulder & highway procedure design
- Technician training & on-scene safety auditing
- Fleet roadside incident response across DFW
- Dispatcher coaching for live-caller guidance
About the company
Need help right now?
One call gets a tech moving toward you.
Live dispatcher, never an automated menu.