Contact
One call. Real human. Fast dispatch.
The fastest path to a technician is the phone. A live dispatcher answers in two rings or fewer during normal hours, and within four during overnight peaks. No menu, no callback queue.
(469) 340-3500Ways to reach us
Phone is fastest for active roadside emergencies. Email is fine for everything else.
24/7 dispatch
(469) 340-3500
dispatch@highway35roadside.com
Hours
24 hours / 7 days a week
Service area
Dallas–Fort Worth Metroplex & North Texas
Where we work
The entire Dallas–Fort Worth metroplex.
35+ cities across Dallas, Tarrant, Collin, Denton, Rockwall, and Johnson counties. Every major highway, every airport, every major venue. See the full list.
Hours
Open every hour of every day.
Mon–Fri
24 hours
Saturday
24 hours
Sunday
24 hours
Holidays
24 hours
Before you call
Eight things that get help to you faster.
Keep this list handy — having the answers ready cuts our intake call from four minutes to under one.
Exact location
Cross streets, mile marker, exit number, or a dropped pin. The more specific, the faster we route.
Vehicle make, model, year
Helps us bring the right battery size, jack adapter, or lockout tool on the first trip.
What's wrong
Flat, dead battery, locked out, out of fuel, won't start. One sentence is enough.
Color and license plate
So the technician can spot you in a crowded parking lot or busy shoulder.
How many people are with you
Affects our safety briefing, especially with kids or pets in the vehicle.
Is the vehicle in a safe spot
Highway shoulder vs. parking lot vs. residential driveway changes the priority.
Phone you can be reached on
If your phone is dying, give us a backup number too.
Payment method
Card, Apple Pay, Google Pay, or cash. We confirm before dispatch.
Where we meet you
Six common dispatch locations.
Highway shoulders
I-35E, I-35W, I-30, I-20, I-635, DNT, PGBT, SH-121, US-75, Loop 820. We carry full DOT cones and lighting.
Apartment complexes
Including assigned spots, visitor parking, and gated lots — give us the gate code if there is one.
Parking garages
Most multi-level garages are accessible. Tell us the level and clearance — some service trucks need 6'8"+.
Airports
DFW International, Dallas Love Field, and Alliance — long-term lots, terminal curbs, rental return areas.
Office parks & corporate campuses
Las Colinas, Legacy West, CityLine, downtown towers — we know the loading dock and security office routine.
Hotels & event venues
Hotel valet drives, AT&T Stadium parking, Globe Life Field lots, Toyota Music Factory, Dickies Arena, American Airlines Center.
Response time bands
Honest ETAs by area.
Real metro-wide windows based on truck density and traffic patterns. The dispatcher gives you a tighter, time-of-day estimate when you call.
| Coverage band | Typical ETA | Cities |
|---|---|---|
| Inner DFW core | 20–35 min | Dallas, Fort Worth, Irving, Arlington, Grand Prairie, Garland |
| Mid-cities | 25–40 min | Plano, Frisco, Carrollton, Lewisville, Grapevine, Euless, Bedford, Hurst |
| Northern suburbs | 30–45 min | McKinney, Allen, Prosper, Celina, The Colony, Little Elm |
| Eastern suburbs | 35–50 min | Rockwall, Rowlett, Mesquite, Forney |
| Southern suburbs | 30–50 min | DeSoto, Duncanville, Cedar Hill, Lancaster, Mansfield, Burleson |
Non-emergency channels
Not stranded? Here's where to go.
Business / fleet accounts
Email dispatch@highway35roadside.com with subject "Fleet account" — we'll send a commercial rate sheet and onboarding form.
Press & media
Email with subject "Press." Same address. We respond within one business day.
Property managers
Apartment communities and HOAs can set up a recurring contact for resident lockouts and dead-battery calls. Ask about preferred-vendor pricing.
Feedback
Good or bad — we read every email. Tell us how the technician handled the call so we can keep raising the bar.
Safety reminders
Three rules for the next 30 minutes.
- 1
If you're injured or in an active accident scene, call 911 first. Then call us.
- 2
On a highway shoulder, stay in the vehicle with hazards on and seatbelts on. Don't try to inspect the damage yourself with traffic moving at 70 mph.
- 3
Don't accept help from passing strangers. We'll give you the technician name and truck number when we dispatch — verify before opening a door.
For accident scenes with injuries, call 911 before calling roadside. We are not a substitute for emergency services.
Contact questions
Ready when you are.
The dispatch line is open right now.
Live dispatcher, never an automated menu.