Question 1

How much does roadside assistance cost?

Accepted Answer

Service starts at $49 for the base call. Final pricing is quoted upfront on the phone before a technician is dispatched — no surprise add-ons when we arrive.

Question 2

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, Apple Pay, Google Pay, and cash. Payment is collected on-site once the service is complete.

Question 3

Do you bill insurance or motor clubs?

Accepted Answer

Highway 35 Roadside is a private, pay-per-call provider — we don't bill third-party motor clubs. Many customers submit our receipt to their insurer for reimbursement.

Question 4

How fast can a technician get to me?

Accepted Answer

Typical ETA across the DFW metroplex is 25–45 minutes. We share a live ETA with you on the call and dispatch the closest available truck.

Question 5

Are you really open 24/7?

Accepted Answer

Yes — real dispatchers answer the phone 24 hours a day, 7 days a week, including holidays. No voicemail, no automated menu.

Question 6

What should I do while I wait?

Accepted Answer

If you're on a highway shoulder, stay buckled inside the vehicle with hazards on. On a surface street, exit on the passenger side and stand well behind the guardrail. Keep your phone line open in case dispatch needs to reach you.

Question 7

What roadside services do you offer?

Accepted Answer

Tire change, jumpstart, auto lockout, battery replacement, fuel delivery, and minor mechanical assistance. We do not perform towing in-house but can coordinate one if needed.

Question 8

Can you change a tire if I don't have a spare?

Accepted Answer

We mount your spare on-site if you have one. If you don't, we can patch a small puncture in many cases or coordinate a tow to a tire shop.

Question 9

Do you replace dead batteries on the spot?

Accepted Answer

Yes — our trucks carry common Group 24/35/65/H6 batteries and we install them on-site with a multi-year warranty.

Question 10

How do you open a locked car without damage?

Accepted Answer

Our technicians use professional non-destructive lockout tools (long-reach kits and air wedges) that work on virtually every modern vehicle without scratching paint or breaking glass.

Question 11

Where do you provide service?

Accepted Answer

Across the entire Dallas–Fort Worth metroplex — every major highway (I-35E, I-35W, I-30, I-20, I-635, DNT, George Bush Turnpike, SH-121) and 35+ cities including Dallas, Fort Worth, Plano, Frisco, Arlington, Irving, McKinney, and Denton.

Question 12

Are your technicians licensed and insured?

Accepted Answer

Yes — every technician is fully insured and trained on non-destructive procedures. We carry full general liability and on-hook insurance.

Question 13

Is it safe to wait on the highway shoulder?

Accepted Answer

Stay inside the vehicle with seatbelts on and hazards flashing. If you must exit, leave on the passenger side away from traffic and stand behind the guardrail until the truck arrives.

Everything DFW drivers ask before they call.

Pricing & Payment

Response Time

Services

Safety & Coverage

Still have a question?