Who reviews this site
All service pages, pricing, and safety guidance are written and reviewed by Highway 35 Dispatch Operations — the same team that staffs the phones. Subject-matter edits (battery chemistry, lock-tooling procedures, towing referrals) are reviewed by senior technicians with 5+ years of mobile roadside experience.
How we source prices
Every published "from $49" base call is the actual minimum we charge for that service category. Final pricing is quoted by phone before dispatch. Parts (batteries, fuel, tire replacement units) are priced at retail with no hidden markups; the technician shows the price tag or invoice on-site.
How we source response-time data
Our "25–45 minute typical DFW response" is a 90-day rolling median of dispatch-to-arrival timestamps across all primary service categories, measured by our dispatch CRM. It excludes calls cancelled before arrival. Quoted ETAs on the call are location-specific and account for live traffic.
How we source safety guidance
Anything that resembles safety advice on this site is grounded in published guidance from NHTSA, the Texas Department of Transportation, the Texas Department of Public Safety, FMCSA, and the AAA Foundation for Traffic Safety. See our public safety guide for the curated source list.
Corrections policy
If something on this site is wrong — a price, a fact, a link, a coverage claim — email dispatch@highway35roadside.com. We aim to acknowledge within 1 business day and correct within 3. Material corrections are noted with a dated "Updated" stamp on the affected page.
Disputes & complaints
Disputes about a service call go to the same email above and are handled by an operations manager — not the technician who responded to the call. We do not retaliate against negative reviews and we do not condition refunds on review removal.
Ethics & accessibility
We do not pay for reviews. We do not subcontract calls to brokers without disclosure. Bilingual (English/Spanish) dispatch is staffed 24/7, and our line accepts SMS for hearing-impaired callers.